I agree with MT204. When I ran the gun shop, and someone wanted a special order item, 50% payment was required upon ordering and the balance when the item was picked up. If the item was backordered for too long, a refund was offered as well as a cancellation option if the order had not been shipped yet. There are some rough times in doing business, but one cannot expect the customer to cover for you in those events. Communication is a must. Most, (not all) but most customers are very understanding as long as they are included and updated when a problems arises.