Custom Baits - Forum

General => General Discussion => Topic started by: anyfish on 04/19/22 20:04 UTC

Title: Custom Service - Shout Out!!!
Post by: anyfish on 04/19/22 20:04 UTC

I just wanted to say thanks to Do Its Customer Service.   I had a recent order than upon arrival had an item that was damaged in shipment.   A quick email to them and a replacement is on the way.  Truly great service.   

This is just one example of the great service I have received over the years and one of the reasons I will continue to be a Do It customer.

Title: Re: Custom Service - Shout Out!!!
Post by: Lines on 04/19/22 23:09 UTC

Awesome!

Title: Re: Custom Service - Shout Out!!!
Post by: 21xdc on 04/20/22 03:43 UTC

 8)

Title: Re: Custom Service - Shout Out!!!
Post by: alwrenn on 04/20/22 07:06 UTC

I absolutely concur! I at one point bought a mold from a member on the forum that had a damaged hinge.  I emailed Brennan to ask about buying one and he sent a replacement to me no questions asked! 

Title: Re: Custom Service - Shout Out!!!
Post by: basscatlildave on 04/20/22 07:19 UTC

They are awesome.

Title: Re: Custom Service - Shout Out!!!
Post by: ctom on 04/20/22 07:43 UTC

It IS the little things that makes a company great....as in Do-It Molds!

Title: Re: Custom Service - Shout Out!!!
Post by: Raynestorm on 04/23/22 18:02 UTC

I’ve had several great interactions with do-it customer service. It’s the main reason I buy most my stuff directly from them. Zeiners gets my other business (usually if do-it is out of stock, Zeiners will have it) and they have great customer service too.

Crazy thing with do-it is, I generally get the replacement stuff faster than the original order!

Keep up the great work Do-it!

Title: Re: Custom Service - Shout Out!!!
Post by: Shaunm81 on 04/24/22 15:30 UTC

I have emailed them regarding a defective mold I got that had a burr in it they gave me a ra # to send back but was so busy and everything going on with covid couldn't end up getting it sent back.  It has  been some time so I emailed them to make sure it was still ok  to send back and I  never got any response  back.   I ended up taking a good  loss on the mold and sold it.   I have spent a lot of money with do it and most of molds  I own  is from them.   I still buy from them and will continue  to  do so.  I just think that they should have been in touch with me a little better but  I guess it wasn't all there fault  I didn't return it fast either so I  take blame in it also.. other than that I have always been a pretty big fan of the do it products.