You can contact the company by email found on their site. I'd check the fix out but also buy a new one so you're not without. The re-do would make a super back-up for you. I've had a 20 pound since they came out with it, but its not a pour model....I ladle. I had to get another when an element started to get weak and sent that bad one in and within two weeks had another new one for about $25.00. Great company to work with.