Lacking QC ??? RESOLVED BY DO-IT CUSTOMER SERVICE

[4n2t0]

I wanted to provide an update but not have it buried on the second page of this thread.

You guys were right! Do-It contacted me today requesting my info because they're sending me a replacement mold. I can't thank them enough for resolving this issue. I felt so good about their response that I immediately purchased another mold, the ES XL Kutter Worm (I own nearly all the ES XL molds now, lol). It's easy to spend money on a product when you know the company stand behind it.

Thanks Do-It!!!


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I'll start by saying that I understand these molds are "budget friendly" sand-casted aluminum, and small imperfections are to be expected, but one can't help but feel very disappointed when their new mold arrives in this condition.

I know that it's only cosmetic, but quality and craftsmanship should matter. It's like taking possession of a new car with a huge scratch on it. The car will still get you from A to B, but I doubt anyone would be happy about receiving it in that condition.

[4n2t0]

Sorry, only 2 attachments per post allowed, lol.

[anyfish]

A few thoughts and questions

Was it purchased through Do-It or a different supplier?  I don't buy all my things directly from Do-It but try to when I can.  I have found the direct customer service from them is top notch and have never had an issue.  I've had a few glitter bottles or paints break in shipping and always had it straightened out by them.

Sometimes stuff is damaged despite best efforts.  This may be the case or not.  Regardless,  I would suggest reaching out to who you bought it from.  Not trying to cause any problems,  just believe in taking this step first. 

Again, I believe Do-Its customer service is top notch.

[Les Young]

I totally agree with Chris on this one. Do-it is top notch. If ordered from them get in touch with them & i think you'll be satisfied when you hang up the phone.

[4n2t0]

I didn't order directly from Do-It, but this isn't transit/storage damage, it's a manufacturing defect. These molds, of which I have several, come shrink-wrapped (to keep them together during transit) and the damage was under that shrink wrap, which itself was in perfect condition. You can tell that the voids were created during the casting process. I'll try Do-It customer service, but I didn't have the same great experience you guys did the last time I needed their help. I guess it can't hurt to try again!

[anyfish]

Since you didn't buy directly from Do-it, have you reached out to who sold it?

I have bought Do-It items from Zeiners, Barlows, and Tackle Warehouse.   I'm sure all have return practices. 

Personally,  if the function of the mold isn't affected,  I'd just use it and not worry about it but that's just me.

Good luck in whatever you decide.

[ctom]

The blemishes shown are cosmetic and have zero influence on what the mold will produce bait-wise. If they're going to drive you to distraction call whoever you ordered the mold from or call Do-It directly. I believe their phone number is on the mold's packaging.

I've been blessed with seeing Do-It's manufacturing process for these molds from start to finish and can assure you that the quality control is top notch, but like any manufacturer a product can slip past even the best of eyes.

[bigjim5589]

I guess expectations vary, but I agree here with other comments, that is only cosmetic, will not affect the integrity of the mold, nor how it will pour, so I don't see this as any problem. I qualify my comment having poured for over 50 years, and I own a lot of molds. I own most of the mold styles that Do It has ever produced for pouring lead. I don't pour any soft plastics.

I also don't see this as a quality issue. Do It Molds produces hobby molds, and that mold will do as it's intended. They do not offer any warranty or guarantee that every mold they produce will "look good", they warrant that the mold will do as it's intended, which is produce a hobby use result.

I was just in a discussion about this, with folks complaining about Lee melting pots, but too many also complain about Do It Molds, as well as other things.

Most who complain are trying to operate businesses with products that are not intended for commercial production. Yet, they purchase these products with a much higher expectation than is reality, because of the price.  For the price tag Do It Molds are the best on the market. 

If this "blemish" is a big concern, then certainly contact Do It or the seller, and see what can be done.

Your other option, is to have all your molds made to order, custom CNC cut by a mold maker, but that's going to have a much higher cost involved. But, then you shouldn't see any blemishes.

IMO, too many folks now want to pay for zirconium, and expect diamonds! 

[Do-It Corp.]

We do stand behind everything we sell.

Give us a call at 319-984-6055 and we will take care of you.

[Lines]

We do stand behind everything we sell.

Give us a call at 319-984-6055 and we will take care of you.

Call them. Do-It is a number one company. I once had a dealer account with them. They are definitely #1 in customer service.

[Lamar]

  I wouldn't use that mold for nothing. You should toss it in a box and send it to me. I'll put it in the pile of missfit molds where it can spend the rest of its life with other molds like him. Be assured in knowing that when I die my wife is going to give all my crap away and then somebody is going to appreciate that free mold.

[bigjim5589]

  I wouldn't use that mold for nothing. You should toss it in a box and send it to me. I'll put it in the pile of missfit molds where it can spend the rest of its life with other molds like him. Be assured in knowing that when I die my wife is going to give all my crap away and then somebody is going to appreciate that free mold.

 

Well, my wife passed before me, so that's not a concern, but I think she would have tossed most of what I have accumulated over the years. She called my tackle, fly tying & lure making stuff, my "junk". 

I have some molds that I obtained used, that look worse than the mold in this post. I use them, and as long as they work, that's all that matters to me. I have become a little more particular now about the condition of used molds that I buy, but only because I already have most molds that I had wanted from Do It, Hilts and other mold makers.

[Lamar]

Well, my wife passed before me, so that's not a concern, but I think she would have tossed most of what I have accumulated over the years. She called my tackle, fly tying & lure making stuff, my "junk". 

I have some molds that I obtained used, that look worse than the mold in this post. I use them, and as long as they work, that's all that matters to me. I have become a little more particular now about the condition of used molds that I buy, but only because I already have most molds that I had wanted from Do It, Hilts and other mold makers.

  I'm most likely the biggest OCD guy you'll ever meet. I retired four years ago and I kept my work van spotless. I knew where everything was and I knew if I kept it like that I could work more efficiently. My garage is the same way. Everything has its place and then walk out to the shed and same thing. I never put a tool away till I clean it. Even the zero turn. Now you go to my bait making room and it looks like a bomb went off. You'd swear a different guy owned it. Even my boat, it's mess. And for some reason it doesn't bother me. I guess it's the fisherman in me. I don't care what it looks like so long as it catches fish.

[Les Young]

We do stand behind everything we sell.

Give us a call at 319-984-6055 and we will take care of you.

How"s that for customer service? You never bought it from Do-it but they read this & tell you that they'll take care of it when you know they're losing money on this deal.

[bigjim5589]

How"s that for customer service? You never bought it from Do-it but they read this & tell you that they'll take care of it when you know they're losing money on this deal.

But how much money does a business lose when they don't stand behind their products? 

IMO, reputation matters too. I've never had any major issues with any Do It mold, but would expect this type of response from them if I did. That, primarily based on this forum, and the comments from folks at Do It who have posted here.

I've sent emails and made phone calls to businesses, customer service, and all I got was crickets or a run around. It doesn't set well with me, and unless I'm stuck with it, I won't do business with anyone who won't at minimum talk with me about an issue.

So, Kudo's to Do It Molds!