Folks,
First off, thanks to everyone for your participation on this forum and for all of you that do business with us.
I’d like to take to opportunity to address a few items.
First, we have not changed any formulations of any of the plastisol, additives or colorants. It is our belief that Jason developed the finest raw materials on the market. We have no interest in modifying the quality or cost of any of the products that have been offered in the past. We stand by these products and our desire is to only expand on these top shelf items.
We are selling more and more Crystal Clear Plastisol by the week and continue to get great reviews. I think that speaks for itself. Is it possible that there can be an issue with any of these offerings? Absolutely. That is why we test every drum and lot number before it becomes available to the public. Not only do we test it, but we also are shooting every single mold that is manufactured with the same raw goods. We have the utmost confidence in what we sell, but it is still possible for product to get shipped out of our warehouse that does not meet the quality that we expect.
Another thing to understand is that all end users are not shooting softs baits in a laboratory. The same product can respond differently in different environments. Everyone’s personal shop set up and production processes vary and different room temperature and humidity can have an impact on what the end user is trying to do. Understanding each specific situation is beneficial in coming up with a solution to any issues that may be experienced.
Most importantly, if you are experiencing any issues we want to here from you. We want you to be satisfied with your purchase. One thing that would be a slight change from Jason B’s ownership is that we would like to work through these issue over the phone or via email. We will always answer the phone between 8:00 am and 4:30pm central time Monday - Friday. If that does not work for your schedule, we are happy to respond via email.
The last thing I would like to address is the overall forum decorum. Even though I do not spend as much time on here as many of you, I do recognize a bit more friction as of late. I believe this is best place on the web to learn about making your own baits. It is our hope that it continues to be a positive place and only continues to grow and increase in enjoyment and value for everyone. One thing that I want to make clear is that if you have an issue with our product or service, that you address us directly. That is the quickest way to get to a resolution. It seems that we are getting more comments directed to us by people behind screen names and when we try to reach out to them, they just disappear.
If you have any issues regarding our current offerings, new product development, customer service, possible patent infringements or anything else, please reach out to me. My phone number is 319-984-6055 and my personal email address mcbride at do-it molds.com. Along with Jerry, Jason H and Jason B, we have a whole host of people to work with you.
Best,
Ryan
