I feel bad for Bob but he needs to offer those waiting a long time for refunds if he hasn't already done so. For us that are only making stuff for us and our friends it isn't a good time having to wait but it isn't hurting too much. For those that actually have a business making tackle and supplying shops, well you have money spent that isn't doing anything and it may end up hurting if someone else takes over some of your clients as you don't have the molds to produce the extra inventory you need or the type of bait that is being asked for. The fair and right thing to do would be to offer a refund to allow the customer to find an alternative somewhere else, simply putting a message on your website isn't helping those who may have money invested that needs to be turned over to keep in business. I apologize for sounding a bit harsh but I'm no stranger to health issues and I know of someone who lost business over a similar issue and if Bob is offering a refund to those waiting then I applaud him for making the right decision but if all he is offering is message that you have to wait for an undisclosed amount of time, well then if I was a customer I would not be too happy even knowing he is sick, it isn't personal, it is a business regardless how big or small.
