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Author Topic: Ordering issues  (Read 965 times)

Offline CNickerson78

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Ordering issues
« on: 03/07/19 14:45 UTC »
Ok this isn't a bash at all. I been trying to order sweet potato x2 colorant this is the 3rd or 4th time I tried to order it says it's in stock everytime I order it a day later I get a call saying it's out of stock. Is anyone else having the same problem
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Offline ctom

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Re: Ordering issues
« Reply #1 on: 03/07/19 14:55 UTC »
1-866-984-3648, ask for Brennan. He can help out. It's likely that the inventory's auto-up-date isn't working.
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Offline brennan.chapman

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Re: Ordering issues
« Reply #2 on: 03/07/19 16:33 UTC »
Oops. Sorry, thought I had that one out of stocked on the site. It could have also been that the item was in your cart when it was removed from the site. From time to time, customers are still able to order items that have been removed from the site, if it was in their cart prior to going out of stock. Technology is great when it works. As for the colorant itself, we are hoping to have it available again within the next couple of weeks.

Thought i'd drop the customer service email address here, for things like this: customerservice@do-itmolds.com

Again, sorry for the inconvenience.

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Offline CNickerson78

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Re: Ordering issues
« Reply #3 on: 03/07/19 16:56 UTC »
Quote from: brennan.chapman on 03/07/19 16:33 UTC
Oops. Sorry, thought I had that one out of stocked on the site. It could have also been that the item was in your cart when it was removed from the site. From time to time, customers are still able to order items that have been removed from the site, if it was in their cart prior to going out of stock. Technology is great when it works. As for the colorant itself, we are hoping to have it available again within the next couple of weeks.

Thought i'd drop the customer service email address here, for things like this: customerservice@do-itmolds.com

Again, sorry for the inconvenience.
Thank you sir. I checked the other day and saw it was in stock and ordered it. No worries I'll email next month to check
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