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Author Topic: Customer service  (Read 1854 times)

Offline fasteddyc

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Customer service
« on: 03/26/13 17:03 UTC »
I must say I was a bit disappointed when I received my package today and a couple of things were wrong with the order. PM'd Jerry and left for an appointment sure that rectifying the order would be a pain. How wrong I was. When I returned a couple of hours later Jerry had responded with a more than fair solution.. There's something to be said for people who rectify customer concerns in a timely manner and with an eye to treating the customer right. Kudos!! Great product, great service. I'll order again.
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Offline Jerry V

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Re: Customer service
« Reply #1 on: 03/26/13 18:06 UTC »
I'll apologize again to you Ed for the mix up, and I do appreciate your appreciating our getting it right.  For 54 years Do-It has built a reputation of standing behind their product and processes and we don't plan to let that go anytime soon.  Thanks for the kind words.  We look forward to your next order.

Jerry
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"What started as a hobby is now a way of life."  Justin9j

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Offline BAC

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Re: Customer service
« Reply #2 on: 03/29/13 17:00 UTC »
I have a couple of minor problems with my orders but Jerry and the guys at Do-it were great and made it right. Great customer service.
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Offline Jerry V

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Re: Customer service
« Reply #3 on: 03/29/13 17:49 UTC »
Quote from: BAC on 03/29/13 17:00 UTC
I have a couple of minor problems with my orders but Jerry and the guys at Do-it were great and made it right. Great customer service.

I appreciate the kind words BAC.  It's not always a question of IF a mistake happens but WHAT happens after that fact, and you're always sure to hear about the problems first... you don't hear from the hundreds of others that say " hey, I got my stuff just as I expected". 

We do our best and if there's a problem, we do our best to make it right... Pretty simple really.

Thanks,

Jerry
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"What started as a hobby is now a way of life."  Justin9j

"It's a shame I have to work, cause I really don't have time for it." Shane

"A mind is a terrible thing to waste (or) losing your memory sucks."  Denny Welch

"I wonder what the fish feel like on those days when you can't buy a bite?" pjmc

Offline JRitzo

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Re: Customer service
« Reply #4 on: 03/29/13 21:17 UTC »
Couldn't agree more, customer service is next to non! These guys are great. Knowledgable and always ready to help.
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